1. Help Desk Support
- Phone, Email, or Chat Support: Assistance with everyday technical issues.
- Remote Support: Ability to resolve issues remotely using secure tools.
2. Hardware and Software Support
- Basic Troubleshooting: Diagnosing and fixing common hardware and software issues.
- Installation and Setup: Assistance with setting up new hardware, software, and peripherals.
- Patch Management: Regular updates and patches for software to ensure security and performance.
- 2 hours onsite Support
3. Network Support
- Wi-Fi Configuration: Setting up and optimizing wireless networks.
- Network Monitoring: Basic monitoring of network performance to identify issues early.
- VPN Setup: Configuration of Virtual Private Networks for secure remote access.
4. Security Services
- Antivirus/Antimalware Management: Installation and management of security software.
- Firewall Setup: Basic configuration and monitoring of firewalls.
- Security Audits: Regular checks to ensure systems are secure from common threats.
5. Data Backup
- Basic Backup Solutions: Setting up automated backups for important data.
- Cloud Storage: Offering a basic level of cloud storage for off-site backups.
6. Consultation and Advisory
- IT Consultation: Basic consultation to help businesses plan their IT strategy.
- Technology Assessment: Evaluation of existing systems and recommendations for improvements.
7. Software License Management
- License Tracking: Keeping track of software licenses and renewals.
- Compliance Checks: Ensuring software use is compliant with licensing agreements.
8. Basic Training
- User Training: Basic training sessions on common software and tools.
- Security Awareness: Training on cybersecurity best practices.
This package can be customized based on specific needs and the scale of the business or individual requirements.
